Contact information
CONTACT INFORMATION
Last updated: May 28, 2026
Kapex Store is committed to providing reliable customer support and a premium shopping experience.
If you have any questions regarding your order, shipping, returns, exchanges, product availability, or general inquiries, please contact us using the information below.
CUSTOMER SUPPORT
Kapex Store
Email: msfardales@gmail.com
Customer support inquiries may include:
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Order status updates
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Shipping questions
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Return and exchange requests
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Product inquiries
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Authentication verification questions
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General customer assistance
SUPPORT RESPONSE TIME
Our customer support team aims to respond to all inquiries within 24–48 business hours.
Response times may vary during:
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Weekends
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U.S. federal holidays
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High-volume release periods
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Promotional events
BUSINESS HOURS
Customer support is available:
Monday – Friday
9:00 AM – 6:00 PM EST
Support requests submitted outside business hours will be addressed on the next business day.
ORDER SUPPORT
For faster assistance regarding an existing order, please include:
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Full name
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Order number
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Email used at checkout
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Detailed description of your request
Providing complete information allows us to assist you more efficiently.
RETURN & EXCHANGE REQUESTS
To initiate a return or exchange request, please email:
Include:
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Order number
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Reason for request
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Clear product photos (if applicable)
All requests are reviewed in accordance with our Return Policy.
SHIPPING SUPPORT
For delivery concerns, please include:
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Order number
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Tracking number
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Description of issue
Please note that carrier-related delivery investigations may require additional processing time.
BUSINESS ADDRESS
Kapex Store
Miami, Florida, United States
OFFICIAL COMMUNICATION
Kapex Store will only communicate through:
Please be cautious of fraudulent communications claiming to represent Kapex Store from unofficial sources.
Thank you for choosing Kapex Store.
We appreciate your trust and are committed to delivering a premium sneaker experience.