Shipping policy

SHIPPING POLICY

Last updated: May 28, 2026

Thank you for shopping with Kapex Store.

We are committed to delivering your order securely, efficiently, and with the premium care every pair deserves.

By placing an order with Kapex Store, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING

All orders are processed within 2 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours will begin processing on the next business day.

Kapex Store reserves the right to extend processing times when necessary for:

  • Order verification

  • Product authentication checks

  • Inventory confirmation

  • Fraud prevention review

  • High-value order security screening

ORDER VERIFICATION

To protect both our customers and our business, certain orders may require additional verification before shipment.

Verification may include:

  • Billing confirmation

  • Payment authorization

  • Identity verification

  • Shipping address confirmation

Failure to complete requested verification may result in order cancellation and refund.

SHIPPING METHODS

Kapex Store ships through trusted U.S. carriers, including:

  • USPS

  • UPS

  • FedEx

Shipping carrier availability may vary depending on destination and shipping method selected at checkout.

Tracking information will be sent to the email address provided once your order has shipped.

SHIPPING DESTINATIONS

Kapex Store currently ships within the United States.

International shipping is not currently guaranteed unless explicitly offered at checkout.

DELIVERY ESTIMATES

Delivery estimates are provided by shipping carriers and are not guaranteed.

Shipping delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Seasonal shipping volume

  • Operational disruptions

  • Customs or transportation issues

  • Events outside of our control

Kapex Store is not responsible for carrier-related delivery delays.

SHIPPING ADDRESS ACCURACY

Customers are solely responsible for entering accurate shipping information.

Kapex Store is not responsible for failed deliveries resulting from:

  • Incorrect addresses

  • Missing apartment or suite numbers

  • Incomplete shipping details

  • Address entry errors made during checkout

Orders shipped to incorrectly entered addresses may not qualify for replacement or refund.

DELIVERED PACKAGES

Once tracking information confirms a package as Delivered, responsibility transfers to the customer.

Kapex Store is not responsible for:

  • Lost packages after delivery

  • Stolen packages after delivery

  • Misplaced packages at delivery location

  • Delivery issues after confirmed delivery

Customers must contact the shipping carrier directly regarding delivered-package claims.

We strongly recommend shipping to secure delivery locations.

SIGNATURE CONFIRMATION

Kapex Store reserves the right to require:

  • Signature confirmation

  • Adult signature verification

  • Delivery confirmation security measures

for high-value or flagged orders.

These measures are used to protect both the customer and Kapex Store.

LOST PACKAGES IN TRANSIT

If a package appears lost before delivery confirmation, customers must contact us at:

msfardales@gmail.com

We will assist in opening a shipping carrier investigation.

Packages marked as delivered are not considered lost in transit.

RETURNED / UNDELIVERABLE PACKAGES

Packages returned due to:

  • Incorrect address

  • Delivery refusal

  • Failed delivery attempts

  • Unclaimed shipment

may require additional shipping fees for reshipment.

Original shipping fees are non-refundable.

DAMAGED SHIPMENTS

Customers must inspect packages immediately upon delivery.

If an order arrives damaged, contact us within 48 hours of delivery.

Please include:

  • Order number

  • Clear photos of packaging

  • Clear photos of product condition

Claims submitted after 48 hours may not be eligible for resolution.

PRE-ORDER / SPECIAL RELEASE ITEMS

Products listed as:

  • Pre-order

  • Backorder

  • Limited release

  • Special drop

may require extended shipping timelines.

Estimated shipping dates will be listed on the product page when applicable.

SHIPPING LIABILITY LIMITATION

Kapex Store is not liable for shipping delays, interruptions, or failures caused by third-party carriers or events outside our control.

Once a package has been transferred to the carrier, shipping timelines and handling become the responsibility of the selected carrier.

CONTACT US

For shipping-related questions, contact:

Kapex Store
Email: msfardales@gmail.com