Refund policy

RETURN & EXCHANGE POLICY

At Kapex, every pair is carefully inspected and verified before shipment to ensure premium quality and authenticity.

30-Day Return Window
We offer a 30-day return policy from the date your order is delivered.

Return Eligibility

To qualify for a return, all items must meet ALL of the following conditions:

  • Item must be unworn, unused, and in original condition

  • No signs of wear, creasing, sole marks, odor, dirt, scratches, or damage

  • Must include original box, tags, accessories, extra laces, inserts, and packaging

  • Security verification tag (if included) must remain attached and untampered

  • Proof of purchase is required

Important:
Any item showing signs of use, washing, outdoor wear, sole wear, creasing, odor, replacement of laces, damaged packaging, or removal/tampering of security tags will be automatically rejected and returned to the customer at their expense.

Return Request Process

To initiate a return, email:

msfardales@gmail.com

Please include:

  • Full name

  • Order number

  • Reason for return

  • Clear photos of the item and packaging

Returns sent without prior approval will not be accepted.

Return shipping address will be provided once your request is approved.

Authentication Protection

All footwear sold by Kapex is documented and authenticated before shipment.
Each pair may include internal verification markings and inspection records to prevent return fraud.

Any attempt to return a different item, altered product, or tampered pair will result in immediate rejection.

Exchanges

Exchanges are subject to inventory availability.

If your requested size/product is unavailable, store credit may be issued.

Damaged / Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos so we can resolve the issue.

Final Sale Items

The following are non-returnable:

  • Sale / discounted items

  • Limited releases

  • Special-order items

  • Customized products

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of approval status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the error was ours.

Fraud Prevention

Kapex reserves the right to refuse returns that do not meet policy requirements or show evidence of misuse, tampering, wear, or fraudulent activity.

Questions?
Contact: msfardales@gmail.com